Luxeology Returns Policy

When you order from Luxeology you are ordering from a small business.  We care a lot about what we do.  We want you to be happy with your product.  If for any reason this isn’t the case, we want to help you with this.

If you would like to return your purchase this is fine but must be done within 30 days of receiving your order.  We are happy to provide you with a full refund or credit note, less any delivery paid.

Damages

Here at Luxeology we are very careful choosing who we ask to deliver your precious cargo.  In the unlikely and unfortunate event that you receive a product damaged in transit please let us know within 48 hours of delivery.  If a product is believed to be faulty then please notify us within 7 days of receipt.

We would ask that you send an image to us showing the product in it’s original packaging.

How to return an order

To start with, please send an email to sales@luxeology.co.uk with your full name and order number.  All items must be returned in their original condition and original packaging.  Luxeology cannot accept any responsibility for any items which are lost or damaged in transit.

All returns must be sent at your own expense and we are unable to refund the original delivery cost (unless of course the item is faulty).

Refunds may take up to 14 working days to arrive back into your account.