Hibernation Returns Policy

Luxeology Returns Policy

 

Due to the nature of our Hibernation Sale we will not be accepting any returns.

This is to enable us to relocate our warehouse.

This does not affect your statutory rights.

Damages

Here at Luxeology we are very careful choosing who we ask to deliver your precious cargo.  In the unlikely and unfortunate event that you receive a product damaged in transit please let us know within 48 hours of delivery.  Outside of 48 hours we are unable to replace any damaged products.

If a product is believed to be faulty then please notify us within 7 days of receipt.

We ask that you send an image to us showing the product in it’s original packaging.  Please keep all original packaging until you have corresponded with us.